Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

14

Upcoming Maintenances

Calabrio ONE




Operational

Agent Scheduling (WFM)




Operational

Realtime Adherence (WFM)




Operational

Insights (C1)




Operational

Login (C1)




Operational

Search and Play Contacts (QM)




Operational

Screen Recording (QM)




Operational

Transcription (QM)




Operational

Service Distrupted-IdentifiedService Disruption

Incident Status

Service Disruption

Components

Calabrio ONE, Login (C1)

Region

AE1, Middle East - AE1 (C1)


March 23, 2026 2:52PM CDT
March 23, 2026 7:52PM UTC
IDENTIFIED

Hello Calabrio User, Multiple Amazon Web Services (AWS) data centers in the United Arab Emirates and Bahrain are experiencing a prolonged outage. We are aware that certain users are experiencing issues with Calabrio applications hosted within those data centers. Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are working closely with AWS to understand the recovery process and explore interim solutions. A full recovery timeline has yet to be confirmed. We will provide updates as they are available. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10 Sincerely, Calabrio Support Services

March 7, 2026 12:32PM CST
March 7, 2026 6:32PM UTC
IDENTIFIED

Hello Calabrio User, Multiple Amazon Web Services (AWS) data centers in the United Arab Emirates and Bahrain are experiencing a prolonged outage. We are aware that certain users are experiencing issues with Calabrio applications hosted within those data centers. Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are in constant contact with AWS to understand the recovery process. Due to the unique nature of the situation and the number of data centers impacted, we do not expect a specific update today. We will provide updates as they are available. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248International +1 (763) 592-4680 International +46 8 568 950 10 Sincerely, Calabrio Support Services

March 6, 2026 3:11PM CST
March 6, 2026 9:11PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 6, 2026 10:08AM CST
March 6, 2026 4:08PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 6, 2026 7:31AM CST
March 6, 2026 1:31PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 6, 2026 5:46AM CST
March 6, 2026 11:46AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 6, 2026 1:53AM CST
March 6, 2026 7:53AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 11:54PM CST
March 6, 2026 5:54AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 9:12PM CST
March 6, 2026 3:12AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 7:17PM CST
March 6, 2026 1:17AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 7:10PM CST
March 6, 2026 1:10AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 5:11PM CST
March 5, 2026 11:11PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 3:10PM CST
March 5, 2026 9:10PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 1:11PM CST
March 5, 2026 7:11PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 11:20AM CST
March 5, 2026 5:20PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 9:16AM CST
March 5, 2026 3:16PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 4:45AM CST
March 5, 2026 10:45AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 2:30AM CST
March 5, 2026 8:30AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 5, 2026 12:37AM CST
March 5, 2026 6:37AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 8:37PM CST
March 5, 2026 2:37AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 5:40PM CST
March 4, 2026 11:40PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 3:39PM CST
March 4, 2026 9:39PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 1:26PM CST
March 4, 2026 7:26PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 11:05AM CST
March 4, 2026 5:05PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 8:45AM CST
March 4, 2026 2:45PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 6:47AM CST
March 4, 2026 12:47PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 6:07AM CST
March 4, 2026 12:07PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 2:39AM CST
March 4, 2026 8:39AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 4, 2026 12:42AM CST
March 4, 2026 6:42AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 10:42PM CST
March 4, 2026 4:42AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 8:08PM CST
March 4, 2026 2:08AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 5:42PM CST
March 3, 2026 11:42PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 3:48PM CST
March 3, 2026 9:48PM UTC
IDENTIFIED

We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 2:41PM CST
March 3, 2026 8:41PM UTC
IDENTIFIED

We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 10:06AM CST
March 3, 2026 4:06PM UTC
IDENTIFIED

We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 6:49AM CST
March 3, 2026 12:49PM UTC
IDENTIFIED

We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 4:22AM CST
March 3, 2026 10:22AM UTC
IDENTIFIED

We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 3:08AM CST
March 3, 2026 9:08AM UTC
IDENTIFIED

We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 3, 2026 1:11AM CST
March 3, 2026 7:11AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE  Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 11:11PM CST
March 3, 2026 5:11AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE  Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 9:00PM CST
March 3, 2026 3:00AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE  Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 8:08PM CST
March 3, 2026 2:08AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE  Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 7:04PM CST
March 3, 2026 1:04AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 6:02PM CST
March 3, 2026 12:02AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 4:09PM CST
March 2, 2026 10:09PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 2:06PM CST
March 2, 2026 8:06PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 1:08PM CST
March 2, 2026 7:08PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 12:06PM CST
March 2, 2026 6:06PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 11:00AM CST
March 2, 2026 5:00PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 10:19AM CST
March 2, 2026 4:19PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 8:45AM CST
March 2, 2026 2:45PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 7:47AM CST
March 2, 2026 1:47PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 6:46AM CST
March 2, 2026 12:46PM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 5:52AM CST
March 2, 2026 11:52AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 4:44AM CST
March 2, 2026 10:44AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 3:54AM CST
March 2, 2026 9:54AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 2:50AM CST
March 2, 2026 8:50AM UTC
IDENTIFIED

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

March 2, 2026 1:43AM CST
March 2, 2026 7:43AM UTC
INVESTIGATING

Hello Calabrio User, We are aware that some users are experiencing login issues within Calabrio ONE Application and AWS Support Team confirmed ongoing power issues in AZ(me-central-1). Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working and monitoring the situation to resolve the issue and will provide updates as they are available. We apologize for any inconvenience. If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
This page provides status information on the services that are part of Calabrio ONE Platform

Scheduled Maintenance

Monthly Calabrio One Maintenance- AU1Maintenance

Schedule

May 2, 2026 8:00AM - 2:00PM CDT
May 2, 2026 1:00PM - 7:00PM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

Australia, Australia - AU1 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 2nd @ 13:00 UTC The maintenance window is scheduled to end: May 2nd @ 19:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- IE1Maintenance

Schedule

May 2, 2026 1:00PM - 7:00PM CDT
May 2, 2026 6:00PM - 12:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

Europe, Ireland - IE1 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 2nd @ 18:00 UTC The maintenance window is scheduled to end: May 3rd @ 00:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- EU2Maintenance

Schedule

May 2, 2026 1:00PM - 7:00PM CDT
May 2, 2026 6:00PM - 12:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

EU2, Ireland - EU2 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 2nd @ 18:00 UTC The maintenance window is scheduled to end: May 3rd @ 00:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- US2Maintenance

Schedule

May 2, 2026 8:00PM - May 3, 2026 2:00AM CDT
May 3, 2026 1:00AM - May 3, 2026 7:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

United States West, United States - US2 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 3rd @ 01:00 UTC The maintenance window is scheduled to end: May 3rd @ 07:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- US5Maintenance

Schedule

May 2, 2026 8:00PM - May 3, 2026 2:00AM CDT
May 3, 2026 1:00AM - May 3, 2026 7:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

US5, United States - US5 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 3rd @ 01:00 UTC The maintenance window is scheduled to end: May 3rd @ 07:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- SG1Maintenance

Schedule

May 3, 2026 9:00AM - 3:00PM CDT
May 3, 2026 2:00PM - 8:00PM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

Singapore, Singapore - SG1 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 3rd @ 14:00 UTC The maintenance window is scheduled to end: May 3rd @ 20:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- GB1Maintenance

Schedule

May 3, 2026 1:00PM - 7:00PM CDT
May 3, 2026 6:00PM - 12:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

United Kingdom, United Kingdom - GB1 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 3rd @ 18:00 UTC The maintenance window is scheduled to end: May 4th @ 00:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- ZA1Maintenance

Schedule

May 3, 2026 1:00PM - 7:00PM CDT
May 3, 2026 6:00PM - 12:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

AF1, South Africa - ZA1 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 3rd @ 18:00 UTC The maintenance window is scheduled to end: May 4th @ 00:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- US3Maintenance

Schedule

May 3, 2026 8:00PM - May 4, 2026 2:00AM CDT
May 4, 2026 1:00AM - May 4, 2026 7:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

US3, United States - US3 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 4th @ 01:00 UTC The maintenance window is scheduled to end: May 4th @ 07:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- US4Maintenance

Schedule

May 3, 2026 8:00PM - May 4, 2026 2:00AM CDT
May 4, 2026 1:00AM - May 4, 2026 7:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

US4, United States - US4 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 4th @ 01:00 UTC The maintenance window is scheduled to end: May 4th @ 07:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- US6Maintenance

Schedule

May 3, 2026 8:00PM - May 4, 2026 2:00AM CDT
May 4, 2026 1:00AM - May 4, 2026 7:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

US6, United States - US6 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 4th @ 01:00 UTC The maintenance window is scheduled to end: May 4th @ 07:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- IN1Maintenance

Schedule

May 23, 2026 1:00PM - 7:00PM CDT
May 23, 2026 6:00PM - 12:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

IN1, India - IN1 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 23rd @ 18:00 UTC The maintenance window is scheduled to end: May 24th @ 00:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- US1Maintenance

Schedule

May 23, 2026 8:00PM - May 24, 2026 2:00AM CDT
May 24, 2026 1:00AM - May 24, 2026 7:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

United States East, United States - US1 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 24th @ 01:00 UTC The maintenance window is scheduled to end: May 24th @ 07:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Monthly Calabrio One Maintenance- CA1Maintenance

Schedule

May 23, 2026 8:00PM - May 24, 2026 2:00AM CDT
May 24, 2026 1:00AM - May 24, 2026 7:00AM UTC

Components

Calabrio ONE, Insights (C1), Login (C1), Search and Play Contacts (QM), Screen Recording (QM), Transcription (QM)

Region

Canada, Canada - CA1 (C1)

Description

Calabrio will be conducting monthly maintenance on Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) will be impacted. Calabrio ONE will be unavailable for a portion of this extended maintenance window, however, recordings will continue and should resume uploading after maintenance is completed. Additional details will be shared in the coming weeks to help customers understand duration and timing of platform availability as it relates to each individual instance. The maintenance window will start: May 24th @ 01:00 UTC The maintenance window is scheduled to end: May 24th @ 07:00 UTC If you have questions, please contact Calabrio Support Services. calabriosupport@calabrio.com U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10